How to Disarm an Angry Person (Ed Welch) "
It is the most difficult of maneuvers. There are no guarantees of success. And the stakes are high. But we have no choice: we must learn how to do it. How do you disarm an angry person? The angry person could be a child, parent, spouse, friend, neighbor or counselee. And, of course, we could use a little disarming ourselves sometimes..."
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